Shipping and Returns
Ordering & Processing
At Roberts N Dough, every cookie is freshly baked to order to ensure the best quality and freshness.
Our weekly ordering schedule is:
Monday – Thursday: Orders are open.
Friday – Sunday: Baking, packaging, and order fulfillment.
Orders placed after Thursday’s cutoff will be processed during the following week’s order cycle.
Shipping
We currently offer shipping throughout the United States.
Shipping fees are calculated at checkout.
Orders are carefully packaged to help maintain freshness during transit.
Tracking information will be provided once your order ships.
Delivery times vary depending on location and shipping carrier.
Shipping delays caused by carriers, weather, or holidays are outside our control.
Local Pickup
Local pickup is available for customers in our area.
Pickup details and instructions will be provided after your order is confirmed. Please arrive during your scheduled pickup window.
Returns & Refunds
Due to the perishable nature of our freshly baked cookies, all sales are final, except where required by law.
We do not accept returns or exchanges for food products.
However, customer satisfaction is important to us! If your order arrives damaged, incorrect, or has a quality issue, please contact us within 24 hours of delivery.
Email robertsndough@gmail.com with your order number, a description of the issue, and photos if applicable.
We will review the situation and determine an appropriate resolution, which may include a replacement or refund.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping information at checkout.
If you notice an error, please contact us immediately. We cannot guarantee address changes once an order has shipped.
Contact Us
For questions regarding shipping, orders, or returns, please email:
Thank you for supporting Roberts N Dough! Every order means so much to our small business.